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Privacy Policy

Effective date: 1 June 2026  ·  DaVinci Wall Coverings, Kuala Lumpur, Malaysia

1. Introduction

DaVinci Wall Coverings (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit our website (davincifeaturewalls.com), contact us, or engage with our services.

By using our website or submitting your details through any of our contact channels, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact details — name, phone number, email address, and WhatsApp or social media handle, when you reach out to us or submit an enquiry form.
  • Project details — information about your property, preferred materials, or design preferences that you share with us during a consultation.
  • Communication records — messages exchanged via WhatsApp, Instagram, Telegram, or other channels, and any files or images you share.
  • Usage data — standard server logs including IP address, browser type, pages visited, and referring URL, collected automatically when you browse our website.
  • Cookies — small data files stored on your device to support site functionality and analytics. See Section 7 for details.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotations or design consultations.
  • Schedule site visits, appointments, and project follow-ups.
  • Send you information about our products or services that you have requested.
  • Improve our website, services, and customer experience.
  • Comply with applicable legal and regulatory obligations in Malaysia.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Sharing Your Information

We do not sell your personal data. We may share it in the following limited circumstances:

  • Service providers — third-party vendors who assist us in operating our business (e.g. cloud hosting, email delivery, analytics), bound by confidentiality obligations.
  • Legal requirements — when disclosure is required by law, court order, or a competent authority in Malaysia.
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, or as required by Malaysian law. Lead enquiry records are typically retained for up to 3 years after the last interaction. You may request deletion at any time by contacting us (see Section 9).

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no transmission over the internet or electronic storage system is completely secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

7. Cookies

Our website uses cookies and similar tracking technologies to:

  • Maintain your session and preferences.
  • Understand how visitors interact with our pages (analytics).

You may disable cookies in your browser settings. Note that some features of the website may not function correctly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. Instagram, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

9. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your data where we have no legitimate legal basis to retain it.

To exercise any of these rights, please contact us using the details in Section 10.

10. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please reach out:

  • Email: hello@davincifeaturewalls.com
  • WhatsApp: Available on our Contact page
  • Address: Kuala Lumpur, Malaysia

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the latest revision. Continued use of our website after any changes constitutes your acceptance of the updated policy.